Refund policy

Once you have ordered online, you will receive a confirmation email outlining your order details.

Orders are despatched regularly via Aramex Australia or Australia Post with shipping time frames estimated at between three to ten business days, depending on your location in Australia. You will receive an email with a tracking code when orders are shipped.

As wine is perishable and can be affected by extreme temperatures, we may delay the shipment of your wine during conditions of extreme temperatures. If this is the case, we will contact you and advise you of the delay. 

Also, due to the liquor licensing laws, wine may no longer be just left out but must be signed for by a person over 18 years of age. 

On receipt of the wine, if it is damaged, please advise us straight away. We cannot refund wine but will assist you with damaged stock, of course. 

If you have any questions regarding your delivery, please contact us at wines@nsewines.com.au or ring Taylor directly on 0406 198 505.